Returns & Refunds

Return Procedure: If you are unsatisfied with a product purchased from our website (www.gumnutkids.com) and wish to initiate a return for reasons other than a shipping error, defect, or damage, please contact us via the contact form found via our website (www.gumnutkids.com). One of our Customer Service representatives will guide you through the return process and assist you in obtaining your refund. Please have your order information ready when contacting us. Shipping errors, defects, or damaged parts can be promptly resolved without requiring the return of the entire product.

Return and Refund Guidelines:

  • We will only accept returns if you contact us within 30 days of receiving your product.
  • You are responsible for covering all shipping charges associated with returning an item.
  • The product(s) must be returned to the designated facility.
  • All returned products MUST be in like-new condition (unpainted) and in their original packaging. All pieces MUST be disassembled and securely re-boxed in the original packaging. If returned products are damaged due to inadequate packing or incomplete disassembly, your refund will be subject to a restocking fee, and an additional charge may be applied to replace the damaged parts.
  • A 15% restocking fee will be deducted from the refund amount for all returned products. This fee reflects the effort required to prepare a returned playset for resale, as returned sets cannot be sold as new and must be discounted.
  • Refunds will be issued by crediting the original method of payment (e.g., credit card).

Refund Processing:

  • Unless cancelled prior to shipping, your refund amount will be calculated as follows: original invoice amount minus outbound shipping charges and minus the restocking fee minus the cost of any damaged parts that need replacement. Refunds will be processed after the product arrives at the designated facility, and the product undergoes inspection for damage.

We are committed to ensuring a smooth and fair returns process for our customers. If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to contact us.